FAQs: Frequently Asked Questions 🌐

eSIM technology related:

What is an eSIM, and how does it work for travel?

An eSIM, or embedded SIM, is a digital SIM card that's built into your device. It can be programmed with multiple mobile carrier profiles. For travel, you can download and activate a local or international data plan on your eSIM to access data and make calls while abroad. To explore eSIM options, visit our website esimian.com

Which devices are compatible with eSIMs?

Most modern smartphones, tablets, and wearable devices support eSIM technology. However, it's essential to check if your specific device is eSIM-compatible. For a list of compatible devices and our eSIM offerings, check our website.

The list below is constantly expanding as more eSIM-compatible devices get released into the market.

To use an eSIM, your device must be carrier-unlocked and eSIM-compatible. Please reference the list below to see if your device supports eSIM technology. (Note that country and carrier-specific restrictions may apply.)*

As of September 2023, the eSIM-compatible devices are as follows:

APPLE*

  • iPhone 15
  • iPhone 15 Plus
  • iPhone 15 Pro
  • iPhone 15 Pro Max
  • iPhone 14
  • iPhone 14 Plus
  • iPhone 14 Pro
  • iPhone 14 Pro Max
  • iPhone 13
  • iPhone 13 Mini
  • iPhone 13 Pro
  • iPhone 13 Pro Max
  • iPhone 12
  • iPhone 12 Mini
  • iPhone 12 Pro
  • iPhone 12 Pro Max
  • iPhone 11
  • iPhone 11 Pro
  • iPhone 11 Pro Max
  • iPhone XS
  • iPhone XS Max
  • iPhone XR
  • iPhone SE (2020)
  • iPhone SE (2022)
  • iPad Air (3rd generation)
  • iPad Air (4th generation)
  • iPad Air (5th generation)
  • iPad Pro 11-inch (1st generation)
  • iPad Pro 11-inch (2nd generation)
  • iPad Pro 11-inch (3rd generation)
  • iPad Pro 11-inch (4th generation)
  • iPad Pro 12.9-inch (3rd generation)
  • iPad Pro 12.9-inch (4th generation)
  • iPad Pro 12.9-inch (5th generation)
  • iPad Pro 12.9-inch (6th generation)
  • iPad (7th generation)
  • iPad (8th generation)
  • iPad (9th generation)
  • iPad (10th generation)
  • iPad Mini (5th generation)
  • iPad Mini (6th generation)
*The following Apple devices DO NOT have eSIM capability:
          •    iPhone devices from Mainland China.
          •    iPhone devices from Hong Kong and Macao (except for the iPhone 13 Mini, iPhone 12 Mini, iPhone SE 2020, and iPhone XS).
*Only iPad devices with Wi-Fi + Cellular features are supported.
*For iPhones and iPads purchased in TURKEY:
         •   If you’re setting up your device for the first time after June 23, 2020, your eSIM will activate after installation. Contact your carrier if you don’t have eSIM enabled.
         •   For devices set up before the above date, follow the steps in this link to activate your eSIM. The procedure may require you to erase your device’s data – please make sure you back up your device beforehand.

SAMSUNG*

  • Galaxy A54 5G*
  • Galaxy S23
  • Galaxy S23+
  • Galaxy S23 Ultra
  • Galaxy S22 5G
  • Galaxy S22+ 5G
  • Galaxy S22 Ultra 5G
  • Galaxy S21 5G*
  • Galaxy S21+ 5G*
  • Galaxy S21 Ultra 5G*
  • Galaxy S20 5G
  • Galaxy S20
  • Galaxy S20+ 5G
  • Galaxy S20+
  • Galaxy S20 Ultra 5G
  • Galaxy S20 Ultra
  • Galaxy Z Flip
  • Galaxy Z Flip 3 5G
  • Galaxy Z Flip 4
  • Galaxy Z Flip 5
  • Galaxy Z Fold
  • Galaxy Z Fold 2
  • Galaxy Z Fold 3
  • Galaxy Z Fold 4
  • Galaxy Z Fold 5
  • Galaxy Note 20
  • Galaxy Note 20 5G
  • Galaxy Note 20 Ultra
  • Galaxy Note 20 Ultra 5G
*Most Samsung Galaxy devices purchased in South Korea do not support eSIMs, except for the Galaxy S23, S23+, S23 Ultra, Z Flip4, Z Fold4, Z Flip5, Z Fold5, and A54 5G.
*Galaxy A54 5G eSIM availability may vary depending on country/region and carrier. Please contact your carrier or device manufacturer to confirm that your Galaxy A54 5G device is eSIM-capable.
*The following Samsung Galaxy devices DO NOT have eSIM capability:
         •    All Galaxy devices originating from China, Hong Kong, and Taiwan.
         •    All Galaxy FE “Fan Edition” models.
         •    USA models of the Galaxy S20, S21*, and Note 20 Ultra.
*Galaxy S21 series devices (with the exception of FE models) from Canada and the USA may have eSIM capability as long as the One UI 4 update is installed. Please get in touch with your carrier or device manufacturer to confirm that your Samsung device is eSIM-capable.

GOOGLE PIXEL

  • Pixel Fold
  • Pixel 7 Pro
  • Pixel 7a
  • Pixel 7
  • Pixel 6 Pro
  • Pixel 6a
  • Pixel 6
  • Pixel 5a
  • Pixel 5
  • Pixel 4a
  • Pixel 4
  • Pixel 4 XL
  • Pixel 3 & 3 XL*
  • Pixel 3a & 3a XL*
*The following Google Pixel devices DO NOT have eSIM capability:
          •    Pixel 3 models originating from Australia, Taiwan, and Japan, and those purchased with service from US or Canadian carriers other than Sprint and Google Fi.
          •    Pixel 3a models purchased in South East Asia and with Verizon service.

HAMMER*

  • HAMMER Explorer PRO
  • HAMMER Blade 3
  • HAMMER Blade 5G
  • myPhone NOW eSIM
*eSIM support is only available in certain regions. Please contact your carrier or device manufacturer to confirm that your Hammer device is eSIM-capable.

HONOR*

  • Honor Magic5 Pro
  • Honor Magic4 Pro
  • Honor 90
*eSIM support is only available in certain regions. Please contact your carrier or device manufacturer to confirm that your Honor device is eSIM-capable.

HUAWEI

  • Huawei P40 
  • Huawei P40 Pro*
  • Huawei Mate 40 Pro
*The following HUAWEI devices DO NOT have eSIM capability:
         •    Huawei P40 Pro+
         •    All Huawei devices purchased in China are not eSIM capable.

MOTOROLA*

  • Motorola Edge 40 Neo
  • Motorola G53 5G
  • Motorola Razr 40 Ultra
  • Motorola Razr 2022
  • Motorola Razr 2019
  • Motorola Razr 5G
  • Motorola Edge+
  • Motorola Edge 40 Pro
*eSIM support is only available in certain regions. Please contact your carrier or device manufacturer to confirm that your Motorola device is eSIM-capable.

NOKIA*

  • Nokia XR21
  • Nokia X30
*eSIM support is only available in certain regions. Please contact your carrier or device manufacturer to confirm that your Nokia device is eSIM-capable.

ONEPLUS*

  • OnePlus 11
*eSIM support is only available in certain regions. Please contact your carrier or device manufacturer to confirm that your OnePlus device is eSIM-capable.

OPPO*

  • OPPO Find N2 Flip
  • OPPO Find X3 Pro
  • OPPO Find X5
  • OPPO Find X5 Pro
  • OPPO Reno A
*eSIM availability may vary depending on country/region and carrier. Please contact your carrier or device manufacturer to confirm that your Oppo device is eSIM-capable.

RAKUTEN*

  • Rakuten Big
  • Rakuten Big S
  • Rakuten Mini
  • Rakuten Hand
*eSIM support is only available in Japan and certain regions. Please contact your carrier or device manufacturer to confirm that your Rakuten device is eSIM-capable.

SHARP*

  • AQUOS Sense4 Lite
  • AQUOS R7
  • AQUOS Wish
  • AQUOS Zero6
  • AQUOS Sense6
*eSIM support is only available in Japan and certain regions. Please contact your carrier or device manufacturer to confirm that your Aquos device is eSIM-capable.

SONY*

  • Sony Xperia 1 V
  • Sony Xperia 1 IV
  • Sony Xperia 5 IV
  • Sony Xperia 10 III Lite
  • Sony Xperia 10 IV*
*eSIM availability may vary depending on country/region and carrier. Please contact your carrier or device manufacturer to confirm that your Xperia device is eSIM-capable.
*Sony Xperia 10 IV eSIM support is only available in Europe. Please contact your carrier or device manufacturer to confirm that your Sony Xperia 10 IV device is eSIM-capable.

XIAOMI*

  • Xiaomi 13 Pro
  • Xiaomi 13 Lite
  • Xiaomi 13
  • Xiaomi 12T Pro
  • Xiaomi Redmi Note 11 Pro 5G*
*eSIM availability may vary depending on country/region and carrier. Please contact your carrier or device manufacturer to confirm that your Xiaomi device is eSIM-capable.
*Redmi Note 11 Pro 5G eSIM support is only available in Japan. Please contact your carrier or device manufacturer to confirm that your Redmi Note 11 Pro 5G device is eSIM-capable.

OTHERS*

  • Nuu Mobile X5
  • Gemini PDA 4G+Wi-Fi
  • Fairphone 4
*eSIM availability may vary depending on country/region and carrier. Please contact your carrier or device manufacturer to confirm that your device is eSIM-capable.

 

WINDOWS 10*/ WINDOWS 11 LAPTOPS


ACER

  • Acer Swift 3
  • Acer Swift 7
  • Acer TravelMate P2
  • Acer TravelMate Spin P4
  • Acer TravelMate P6

ASUS

  • ASUS Mini Transformer T103HAF
  • ASUS NovaGo TP370QL
  • ASUS Vivobook Flip 14 TP401NA

DELL

  • Dell Latitude 7210 2-in-1
  • Dell Latitude 9410
  • Dell Latitude 7310
  • Dell Latitude 7410
  • Dell Latitude 9510
  • Dell Latitude 5410
  • Dell Latitude 5411
  • Dell Latitude 5511

HP

  • HP Elitebook G5
  • HP Probook G5
  • HP Zbook G5
  • HP Spectre Folio 13

LENOVO

  • ThinkPad X1 Titanium Yoga 2 in 1
  • ThinkPad X1 Carbon Gen 9
  • ThinkPad X1 Fold
  • ThinkPad X1 Nano
  • ThinkPad X12 Detachable
  • Lenovo Flex 5G
  • Lenovo Yoga C630
  • Lenovo Miix 630
  • Lenovo Yoga 520
  • Lenovo Yoga 720 (2-in-1 models)

SURFACE*

  • Surface Pro 9
  • Surface Go 3
  • Surface Pro X
  • Surface Duo 2
  • Surface Duo
*For Windows 10: Your PC needs to have Windows 10 version 1703 or later for you to use an eSIM. The device also needs to be LTE-ready.
*Surface: Any AT&T-locked devices will not support eSIMs. If your device was purchased through another carrier, the carrier may have disabled eSIM capability in the Surface Duo. Please contact the carrier to confirm.

Still not sure if your device is eSIM-capable and unlocked? You can check this in your device settings (as outlined in the articles below) or contact your carrier or device manufacturer.

How do I get an eSIM for travel?

You can typically get an eSIM from your mobile carrier, either by visiting their store, requesting it online, or through a mobile app. Some countries also offer eSIMs at the airport upon arrival. To see our eSIM options and start your travel journey, visit esimian.com

Can I keep my original number with an eSIM?

Yes, you can keep your original mobile number while using an eSIM. When you activate the eSIM, you can choose to port your existing number or use a new one. For seamless number porting and eSIM solutions, visit our website.

Can I use eSIMs in multiple countries during one trip?

Yes, eSIMs are versatile and allow you to switch between data plans for different countries during your trip. You can manage these transitions through your device settings.

How do I activate an eSIM for travel?

The activation method is pretty easy, you will just have to scan a QR code and follow on-screen instructions to complete the setup.

Do eSIMs work in all countries?

eSIM support varies by country, and not all carriers offer eSIM services. It's essential to check the availability of eSIM services in the specific country you plan to visit. For an updated list of eSIM-supported countries and our offerings, visit esimian.com

What kind of data plans are available for eSIMs when traveling?

There is a range of data plans for eSIMs, including both small and larger packages. You can choose the data plans that best suit your travel needs.

Are eSIMs more cost-effective for international travel than traditional SIM cards?

Yes, eSIMs are more cost-effective for international travel because they offer competitive rates and the flexibility to switch between plans. This helps you avoid the high roaming fees associated with traditional SIM cards.

Can I switch back to my physical SIM card after using an eSIM for travel?

Yes, you can switch back to using a physical SIM card if your device supports dual SIM functionality. This allows you to have both a physical SIM card and an eSIM, and you can choose which one to use at any given time.

Is eSIM secure for travel?

Yes, eSIM technology is secure and offers features like remote SIM provisioning and locking, making it a safe choice for travelers. Additionally, eSIMs can be easily deactivated if your device is lost or stolen.

Do I need an internet connection to activate an eSIM for travel?

Initially, you may need an internet connection to download and activate the eSIM. However, once activated, you can use your eSIM for data and calls without continuous internet access. Learn more about the easy activation process on our website.

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